Question 1

Is it possible to use the same account to log into the website and the app?

Accepted Answer

You can create one account based on your email address to log in to both our website and mobile app.

Question 2

I have not received my verification code to log in. What should I do next?

Accepted Answer

We would first advise you to double-check if our e-mail did not arrive in your SPAM folder. You can't find the mail in this folder after a few minutes? Then please request a new verification e-mail.

Important: did you request a verification code at least twice? Then you should always use the code from the last verification e-mail you received.

Are you still unable to log in? Send an e-mail to support@immoscoop.be for more help.

Question 3

I want to browse through my favourite properties and saved searches on various devices. How can I do this?

Accepted Answer

Start by creating an account and then log in to view your saved searches and favourite properties on several devices. Your account will be usable in our app and on our website.

Question 4

I would like to use all the options in the mobile app as quickly as possible, but this requires me to log in or create an account first. Is there an alternative way to do this?

Accepted Answer

If you want to fully enjoy all the benefits the Immoscoop app has to offer, we would suggest using an Immoscoop account.

Thanks to an account, all your data remains up to date both in the mobile application and on the website. This allows you to go house hunting anytime, anywhere.

In addition, you can easily consult your favourite properties and searches on all your devices and be the first to receive the right matches on your smartphone or in your mailbox every day. That way, you won't miss a single opportunity to find your dream home.

Would you only like to use the mobile application without an account and still be able to save searches or favourite properties? Then first make sure you accept all cookies in our app. You can manage and adjust these at any time via your profile tab.

Question 5

I would like to change the language in my app, but I have no idea how to do this.

Accepted Answer

You can select your preferred language when you launch our mobile app for the first time. If you like to change your language preferences later, this is possible via the ‘Profile’ tab. You can always choose from 3 language options: Dutch, French, English.

Question 6

I am experiencing difficulties using your mobile application. Who do I contact?

Accepted Answer

Mail to support@immoscoop.be. We will work together to find an adequate solution.

Frequently asked questions about our mobile application

My profile

I want to buy or rent something

Selling via real estate agent

Other