Privacy statement

This privacy statement is valid for the processing of personal data collected by Immoscoop 2.0 BV (Remylaan 2B in 3018 Wijgmaal, VAT BE 0770.397.655) (hereinafter referred to as Immoscoop) through its website and platforms.

Immoscoop is committed to respecting and protecting your privacy. In this privacy statement, Immoscoop informs you about the use of your personal data collected by our website. Please read this information carefully so that you know how Immoscoop may use your data. In this privacy statement you will also find information on your privacy rights and how to exercise them.

Immoscoop may update this privacy statement at any time. The most recent version can be found at www.immoscoop.be/en/legal/privacy-statement. For any significant change in content, Immoscoop will inform you via the website.

With regard to your privacy, we comply with the following applicable regulations:

• the General Data Protection Regulation ("GDPR") of 27 April 2016, which aims to ensure better protection for natural persons when processing their personal data.
• the Belgian law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data.
• any other legislation to which we must comply in the context of personal data protection.

We also recommend that you read Immoscoop's cookie statement. There you can read what cookies are, which cookies Immoscoop uses, how to change your choice and how Immoscoop protects your privacy.

This privacy statement applies only to Immoscoop's website and not to other websites for which links are provided on this site. If you arrive at another website via a hyperlink, such as an estate agent's website, this privacy statement does not apply to your visit to that website. Nor does this privacy statement apply to information about a property (such as the asking price, land registry information, characteristics and photos of the property) which a property agent offers for publication on the Immoscoop website. Of course, Immoscoop will handle this data with care, and the agreements made between Immoscoop and the property agent will apply. If you have any questions about this, please contact the selling estate agent.

Applicability to mobile application

This privacy statement applies to both the use of the website and the Immoscoop mobile application. Personal data collected through the mobile app are processed, protected and stored in the same way as through the website.

The app uses similar technologies (such as cookies and trackers) to offer functionalities, improve the user experience and analyse usage.

Some functions of the mobile app, such as push notifications, may require additional permissions via the mobile operating system. These settings can be changed by the user at any time via the device's settings.

Processing personal data

Personal data refers to all information of a personal nature that concerns you, i.e. all information that makes it possible to identify you directly or indirectly as a natural person. When using the website, the user's IP address is automatically recorded. The IP address is temporarily stored in a database. Immoscoop also makes use of 'cookies'. A cookie is a small file stored on the computer's hard disk. You have the option to refuse the placing of certain cookies. See the cookie statement for further info.

The different purposes

Immoscoop uses your personal data only for the purposes listed below.

Research

Immoscoop uses data related to website usage for research purposes. The purpose of this is to improve ease of use and service and to gain insight into the market. Where possible, we use anonymous and/or aggregated data that cannot be traced back to an individual visitor. Immoscoop may also use the data provided by you on the website for quality research in a broad sense and to gain more insight into the market. Furthermore, we use your personal data for statistical purposes (whether or not in cooperation with external partners). We also use this data to improve our website and develop new functionalities and services.

Personalisation

Immoscoop also uses website data to identify your interests. This allows us to give you a personalised experience on our platforms. In addition, your use of the website is tracked (e.g. click behaviour) in accordance with your cookie choices.

Create account

Immoscoop collects your identification data (name, first name, e-mail address) when you create an account. We use and process the data you provide only to allow you to create and manage your account. In your profile, you can also keep track of and adjust your preferences in terms of searches, favourites.

Preventing fraud

IP addresses (and other technical data) are used to detect and combat unauthorised use of the website.

Transfer of personal data to real estate agents

When you express interest in a property via our platforms and fill in a contact form, we may pass on your personal data (such as name, e-mail address, telephone number and any message) to the real estate agent concerned. This is done only at your request and with your consent, so that the estate agent can contact you about the property in question.

The estate agent may only process your personal data in accordance with the purposes for which they were obtained and according to its own obligations under the GDPR.

Performing services

Contact details are used to execute an agreement with Immoscoop. These details are used for providing these services and invoicing. This personal data may be passed on to our collection partner Go Solid for the collection of unpaid invoices.

Data sharing with other platforms

Immoscoop processes and shares personal data for the activation and personalisation of services on other platforms (such as the display of housing search buttons within KBC Mobile and the KBC Live ability to chat with a credit expert). Here, the user's consent is sought to share a set of minimised data to carry out this personalisation.

2.2.8. Applications

When you apply for a position at Immoscoop (e.g. via e-mail or the application form on our website), we process the personal data you provide, such as your name, contact details, CV, motivation letter, diplomas, work experience and any references.

This data is used exclusively to assess your application, contact you and conduct the selection procedure. If you are hired, your data will be included in your personnel file.

The processing takes place on the basis of your consent and/or on the basis of taking pre-contractual measures at your request (Article 6.1 a and b GDPR).

Feasibility Simulation

Immoscoop offers through its platform an integration with KBC to perform a financial feasibility simulation. In this module, you can enter data about your personal and financial situation to calculate whether a home loan is feasible, including a simulation of a personal interest rate. You will receive immediate feedback, even if you are not a customer of KBC.

When you use this simulation, you authorise Immoscoop to pass on your e-mail address or other electronic identifiers (such as IP address or cookie ID) to KBC. This is done solely for the purpose of monitoring and improving the cooperation between KBC and Immoscoop.

KBC is a separate controller in this context. For further processing of your personal data by KBC, please refer to KBC's privacy statement, available at www.kbc.be/en/privacy.

Immoscoop invokes the following legal grounds for processing these personal data.

Consent (GDPR article 6.1.a)

Immoscoop requests your consent to process your personal data in certain cases. This happens, for example, when we want to put you in contact with a seller or estate agent and ask your permission to transfer your contact details to the seller or estate agent. When you create a profile, you also give us permission to process the necessary data for this purpose.

We also use your consent to process your data when you apply for one of our vacancies

You can withdraw your consent at any time. If you withdraw your consent, we will stop all processing based on this consent unless a legal or regulatory obligation or a judicial or administrative order prevents us from doing so. However, this does not affect the lawfulness of the operations carried out on the basis of the validly given consent before the withdrawal. Please also note that the withdrawal of consent may mean that you will no longer be able to use some or all of certain services on our platforms.

Legitimate interest (GDPR article 6.1.f)

Immoscoop may process personal data if this is necessary to pursue its legitimate interests. They are motivated by the necessity to function as a company and to enable the development of new initiatives and their offer to customers. In doing so, Immoscoop takes care to minimise the impact on your privacy and, in any case, not to disturb the balance between Immoscoop's legitimate interests and the impact on your privacy. For example, we may send you emails with updates in line with information or actions previously requested by you on the platform.

Data sharing via data clean room

In certain cases, we share personal data with carefully selected partners through a so-called data clean room principle. This is a secure environment in which parties can compare or combine their data in a controlled manner, without sharing the underlying personal data directly with each other.

The data processed in this context are analysed in a way that maximises the privacy of data subjects. Examples include matching target groups for marketing campaigns or obtaining shared insights.

We base this processing on our legitimate interest, which is to improve our services and gain insights that help us better respond to our customers' needs. In any processing, we balance our interests against your rights as a data subject and take appropriate measures to ensure your privacy, such as pseudonymisation, minimal data entry and access control.

You always have the right to object to such processing on the basis of legitimate interest (see "your privacy rights" below).

Should you nevertheless object to such processing, you can exercise your right to object. Immoscoop will always respect this opposition unless there are compelling reasons not to do so.

Legal obligation (GDPR article 6.1.c)

The processing of personal data may be necessary in the context of a legal obligation with which Immoscoop must comply.

Execution of an agreement (GDPR article 6.1.b)

When necessary for the performance of an agreement (such as using the options to create an ad), we may also process personal data.

Personal data retention periods are an important element within privacy legislation (GDPR). The basic principle is that personal data should not be kept longer than necessary for the purpose of processing. The length of time your personal data are kept depends, among other things, on the type of personal data. In any case, they are never kept longer than the time necessary to achieve the purpose of processing. After the expiry of the period in which the data are kept, Immoscoop will therefore delete your data.

When your data is processed, you have a lot of rights.

Right of inspection

If you would like to access the data Immoscoop processes about you, please let us know. You have the right to request access to all your personal data processed by us. To grant this request, you must declare which personal data you wish to receive. If you exercise your right of access, Immoscoop will provide you with as complete an overview of your data as possible.

Right of rectification

It may happen that certain data that Immoscoop has stored about you are not (no longer) correct. You can always ask to have these data corrected or completed. If you have registered, you can correct many of these details yourself via your profile.

Right to erasure

You may ask Immoscoop to delete your personal data. If Immoscoop no longer has a compelling reason for processing your personal data, we will delete it. However, a legal obligation may possibly prevent the deletion.

Right of opposition

If you disagree with the way Immoscoop processes certain data on the basis of legitimate interest, you can oppose it. We will comply with your objection, unless there are compelling reasons not to do so. Of course, you can also always oppose specific processing of personal data.

Automatic profiling

No automated decision-making is applied that has legal consequences or significantly affects you, as referred to in Article 22 GDPR. However, Immoscoop may use anonymised or pseudonymised data to personalise the experience on the website or to tailor certain offers to your interests.

Exercising your rights

If you would like to make a request to exercise one or more of the rights listed above, simply send an email to support@immoscoop.be. Always be as specific as possible in what you want. This will allow Immoscoop to handle your request concretely and correctly. Immoscoop must be able to verify your identity to prevent someone else from exercising your rights. If necessary, Immoscoop may request a copy of your identity card for this identification.

Your personal data is hosted on servers at Amazon in Europe. These are monitored, configured and regularly updated to avoid following risks as much as possible:

• the unauthorised access to or alteration of your data
• the inappropriate use or disclosure of your data
• unlawful destruction or accidental loss of your data

For transfers to partners outside the European Economic Area (EEA), such as to the US, Immoscoop only uses parties certified under the EU-U.S. Data Privacy Framework or based on other appropriate safeguards in accordance with the AVG.

Subsequent data transfers with organisations outside the EEA may occur, for which we always provide the necessary legal safeguards:

• Amazon - Data Privacy Framework
• Microsoft - Data Privacy Framework
• Google - Data Privacy Framework
• Active Campaign - Data Privacy Framework
• Meta - Data Privacy Framework
• Sendgrid - Data Privacy Framework